Refund and Returns Policy

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@umikodesigns.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should contact us at contact@umikodesigns.com

Every Customer who is a Consumer has the right to withdraw from the contract, arising from the provisions of the Consumer Rights Act. The Consumer may withdraw from the contract without giving any reason within 14 days from the date of delivery of the goods.
The Consumer may withdraw from the contract by submitting a declaration of withdrawal to the Seller.
The above-described right is not available to Customers who purchase the goods in connection with their business or professional activities, including those based on a VAT invoice.
In the event of an effective withdrawal from the sales contract, the contract is considered null and void. The Customer is then obligated to return the purchased goods immediately, no later than 14 days from the date of withdrawal. To meet this deadline, it is sufficient to return the goods before their expiry. The returned goods must be accompanied by the form available at the bottom of the page, which is an annex to these Terms and Conditions.
The packaging and transportation of returned goods should be appropriate for the properties of the goods. The product should be appropriately packaged and secured.
Within 14 business days of the Customer withdrawing from the sales contract and returning the goods, the Seller will refund the Customer for the purchased goods.
The Seller will refund the payment to the bank account indicated by the Customer. In the case of Consumers, the Seller will refund the payment using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different refund method.